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Merlin Media Shipping and Policies Page
COMICS PAGE HOMEPAGE BEOWULF JEWELRY SHOP PIRATE SPICES

Shipping: Shipping is $9.99 for shipping within the United States and Canada. This flat rate is for as many items that you would like to add in one order. Shipping is $34.99 for International Orders (orders being shipped outside the United States or Canada) for an unlimited number of items per order. For International orders, we are not responsible for any additional costs that may be incurred after we ship your item(s), including but not limited to Customs.

Please stop by our other shops, Beowulf Jewelry Shop, and  Pirate Spices , where you can purchase the highest quality handmade mythic and fantasy jewelry (Beowulf Jewelry Shop) and Perfume, Cologne, Cosmetics, Candles etc. imported from France and Norway (Pirate Spices). Items from these stores may be combined in your shopping cart and ordered together at the same time with items from Pirate Spices and shipped altogether for one low, flat rate. Gift Certificates are also available, and make great last-minute gifts. Our gift certificates may be used in Merlin Media, Beowulf Jewelry Shop, and Pirate Spices, so there is something for everyone.
Click Here for more information about gift certificates.
If you order from any of our shops more than once in a short peroid of time, we will ship the items all together and refund any extra shipping charges that may be incurred in checkout.


Expedited shipping is available for your order (choices are available in the shopping cart checkout). Remember, to save money, please take advantage of our flat shipping rate fee for multiple items.

Contact Us: You may reach us at merlinmedia@beowulfjewelryshop.com   with any questions or concerns. Our phone message recording line is: 916-517-3163. Please include your name, the time you called, and a callback number or e-mail address we can reach you at. We would also love to hear from you if you (or someone you know) enjoyed our products.

We are about quality: Customer satisfaction and return business is of paramount importance to us; we want to be your media retailer of choice. We strive to satisfy your needs and treat each customer with the utmost respect. All customer concerns are treated individually and fairly. Our standards for our customers are higher than any other business; we will not ship anything that is not up to those standards. We understand the needs of the customer, and have taken our experiences as customers to create a trustworthy company that strives to exceed customer expectations. Many of our customers often comment that we set the standard for quality.  In this age of "big box" retail marts that cut quality, we stand apart from other companies; no expense has been spared in our quest for integrity, artistry, service and care.

Our customers order with confidence, knowing that we are a quality-oriented company.

In short, what you can expect from us are brand new products that have been maintained in ideal conditions: cool, dark, dry and clean, in an allergen-free environment. Every step is taken to ensure your order arrives in pristine condition. Each order is mailed in a sturdy, new box with all-new packing materials, expertly and carefully packed.

Exchanges or Returns: Please DO NOT send an item back without first receiving a return authorization number from us through e-mail. We are not responsible for lost or stolen items, or for any charges (including but not limited to Customs for international orders) incurred after the products have been mailed to you. A restocking fee may apply in some situations where an item is returned. Shipping charges are usually non-refundable. All items are carefully inspected before shipping and carefully packaged to ensure you recieve a pristine product. Every reasonable step will be taken to ensure that you are satisfied, and any problems that are our responsibility will be taken care of. We only sell the highest quality merchandise, and apply our high standards to each order. We will not ship anything that is not up to those standards. Above all, we strive to satisfy your needs, and treat each customer with the utmost respect. All customer concerns are treated individually and fairly.
Please contact us: merlinmedia@beowulfjewelryshop.com.

About Us: We have very best and the highest quality products, and we wish to share this with you through our commitment to the best possible service. We are a unique company that sees the customer's needs as a top priority, as well quality of our products and making sure that our products arrive to you in pristine condition. We love the products we sell, and have taken our enthusiasm for our products and our experiences as customers to create a trustworthy company that strives to exceed expectations in all areas. We hope to be your media retailer of choice, and our goal is to sell the best products in the world. We strive to create a positive experience so you will choose us again.

Minimum Requirements: Adobe Acrobat 6.0 or Higher, which is included with the product(s). This product works on both PC and Mac computers.
Technical Support: If the detailed information on the DVD-ROM Box is not sufficient to help solve the problem, please call the product's support line (not affiliated directly with Merlin Media) at: 1-888-791-7290. All inquiries will be attempted to be addressed within 24 hours.

We accept Visa, Mastercard, American Express and Discover, as well as Paypal, which will appear as a payment option at checkout. This is a secure site; the security lock will appear at checkout. All credit card information is secure and all personal information is confidential and will not be shared. Merlin Media is the premium media division of Beowulf Jewelry Shop, which will appear in checkout and on your statement. 8