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Shipping: Shipping is $9.99 for shipping within the
United
States
and Canada.
This flat rate is for as many items that you would like to add in
one order. Shipping is $34.99 for International Orders (orders being
shipped outside the United
States
or Canada) for an unlimited number of items per order.
For International orders, we are not responsible for any additional
costs that may be incurred after we ship your item(s), including but
not limited to Customs. Please stop by our other shops, Beowulf Jewelry Shop, and Pirate Spices ,
where you can purchase the highest quality handmade mythic and
fantasy jewelry (Beowulf Jewelry Shop) and Perfume,
Cologne, Cosmetics, Candles etc. imported from France and Norway
(Pirate Spices). Items from these stores may be combined in
your shopping cart and ordered together at the same time with items
from Pirate Spices and shipped altogether for one low, flat rate. Gift
Certificates are also available, and make great
last-minute gifts. Our gift certificates may be used in Merlin
Media, Beowulf Jewelry Shop, and Pirate Spices, so there
is something for everyone. Click Here for more information about
gift certificates.
If you order from
any of our shops more than once in a short
peroid of time, we will ship the items all together and refund
any extra shipping charges that may be incurred in checkout.
Expedited shipping is available for
your order (choices are available in the shopping cart checkout).
Remember, to save money, please take advantage of our flat shipping
rate fee for multiple items.
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| Contact Us: You may reach us at merlinmedia@beowulfjewelryshop.com
with any questions or concerns. Our phone message
recording line is: 916-517-3163. Please include your name, the
time you called, and a callback number or e-mail address we can
reach you at. We would also love to hear from you if you (or someone
you know) enjoyed our products.
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We are about
quality: Customer satisfaction and return business
is of paramount importance to us; we want to be your media retailer
of choice. We strive to satisfy your needs and treat each customer
with the utmost respect. All customer concerns are treated
individually and fairly. Our standards for our customers are higher
than any other business; we will not ship anything that is not up
to those standards. We understand the
needs of the customer, and have taken our experiences as customers
to create a trustworthy company that strives to exceed customer
expectations. Many of our customers often comment that we set the
standard for quality. In this age of "big box" retail
marts that cut quality, we stand apart from other companies; no
expense has been spared in our quest for integrity, artistry,
service and care.
Our customers order with
confidence, knowing that we are a quality-oriented company.
In short, what you can expect from us are brand
new products that have been maintained in ideal conditions:
cool,
dark, dry and clean, in an allergen-free environment.
Every step is taken to ensure your order
arrives in pristine condition. Each order is mailed in a sturdy, new box
with all-new packing materials, expertly and carefully
packed. |
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Exchanges or
Returns: Please DO
NOT send an item back without first receiving a return
authorization number from us through e-mail. We are not responsible for lost
or stolen items, or for any charges (including but
not limited to Customs for international orders) incurred after the products
have been mailed to you. A restocking fee may apply in some
situations where an item is returned. Shipping charges are usually non-refundable.
All items are carefully inspected before shipping and carefully
packaged to ensure you recieve a pristine product. Every
reasonable step will be taken to ensure that you are satisfied, and any
problems that are our responsibility will be taken care of. We only
sell the highest quality merchandise, and apply our high standards
to each order. We will not ship anything that is not up to those standards.
Above all, we strive to satisfy your needs, and treat each customer
with the utmost respect. All customer concerns are treated
individually and fairly. Please contact us: merlinmedia@beowulfjewelryshop.com.
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About
Us:
We have very best and the
highest quality products, and we wish to share this with you through our
commitment to the best possible service. We are a
unique company that sees the customer's needs as a top priority, as well quality
of our products and making sure that our products arrive to you
in pristine condition. We love the products we sell, and have taken
our enthusiasm for our products and our experiences as customers
to create a trustworthy company that strives to exceed expectations
in all areas. We hope to be your media retailer of choice, and our
goal is to sell the best products in the world. We
strive to create a positive experience so you will choose
us again. |
| Minimum
Requirements: Adobe Acrobat 6.0 or
Higher, which is included with the product(s). This product
works on both PC and Mac
computers. |
| Technical Support: If the detailed
information on the DVD-ROM Box is not sufficient to help solve the
problem, please call the product's support line (not affiliated
directly with Merlin Media) at: 1-888-791-7290. All inquiries
will be attempted to be addressed within 24
hours. | |